Sydney Academy

This qualification reflects the role of individuals who have a defined and limited range of hospitality operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.

This qualification provides a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops.

The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Entry Requirements
There are no entry requirements for this qualification.

Packaging Rules
12 units must be completed: of which:

  • 6 core units
  • 6 elective units, consisting of:
  • 1 unit from Group A
  • 3 units from Group B
  • 2 units from Group B, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Note: Units marked with * have one or more prerequisites. Refer to individual units for details.

Core units 
BSBTWK201 Work effectively with others
SITHIND006 Source and use information on the hospitality industry
SITHIND007 Use hospitality skills effectively
SITXCCS011 Interact with customers
SITXCOM007 Show social and cultural sensitivity
SITXWHS005 Participate in safe work practices
Elective units 
Group A – Hygiene
SITHIND005 Use hygienic practices for hospitality service
SITXFSA005 Use hygienic practices for food safety
Group B – Hospitality
Accommodation Services – Housekeeping and Portering
CPPCLO3100 Maintain cleaning storage areas
CPPCLO3101 Clean carpeted floors
CPPCLO3102 Clean hard floors
CPPCLO3103 Clean and maintain amenities
CPPCLO3105 Clean glass surfaces
CPPCLO3112 Clean walls, ceilings and fittings
SITHACS009 Clean premises and equipment
SITHACS010 Provide housekeeping services to guests
SITHACS011 Prepare rooms for guests
SITHACS012 Launder linen and guest clothes
SITHACS013 Provide porter services
TLIE0009 Carry out basic workplace calculations
Client and Customer Service, and Sales
SIRXSLS001 Sell to the retail customer
SITXCCS010 Provide visitor information
Communication and Teamwork
BSBCMM211 Apply communication skills
SITXCOM006 Source and present information
Commercial Cookery and Catering, and Kitchen Operations
SITHCCC024* Prepare and present simple dishes
SITHCCC025* Prepare and present sandwiches
SITHCCC026* Package prepared foodstuffs
SITHCCC028* Prepare appetizers and salads
SITHKOP009* Clean kitchen premises and equipment
Computer Operations and ICT Management
BSBTEC201 Use business software applications
Environmental Sustainability
BSBSUS211 Participate in sustainable work practices
BSBFIN302 Maintain financial records
SITXFIN007 Process financial transactions
First Aid
HLTAID011 Provide First Aid
Food and Beverage
SITHFAB021 Provide responsible service of alcohol
SITHFAB022* Clean and tidy bar areas
SITHFAB023* Operate a bar
SITHFAB024* Prepare and serve non-alcoholic beverages
SITHFAB025* Prepare and serve espresso coffee
SITHFAB026* Provide room service
SITHFAB027* Serve food and beverage
Food Safety
SITXFSA006 Participate in safe food handling practices
SITXFSA007* Transport and store food
SITHGAM022 Provide responsible gambling services
SITHGAM023* Attend gaming machines
SITHGAM024* Operate a TAB outlet
SITHGAM025* Conduct Keno games
SITXINV006 Receive, store and maintain stock
Languages other than English
SITXLAN007 Conduct basic oral communication in a language other than English

Qualification Mapping Information
Supersedes and is equivalent to SIT20316 Certificate II in Hospitality.

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