This qualification reflects the role of individuals who have a defined and limited range of hospitality operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.
This qualification provides a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops.
The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
Entry Requirements
There are no entry requirements for this qualification.
Packaging Rules
12 units must be completed: of which:
- 6 core units
- 6 elective units, consisting of:
- 1 unit from Group A
- 3 units from Group B
- 2 units from Group B, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
Note: Units marked with * have one or more prerequisites. Refer to individual units for details.
| Core units | |
| BSBTWK201 | Work effectively with others |
| SITHIND006 | Source and use information on the hospitality industry |
| SITHIND007 | Use hospitality skills effectively |
| SITXCCS011 | Interact with customers |
| SITXCOM007 | Show social and cultural sensitivity |
| SITXWHS005 | Participate in safe work practices |
| Elective units | |
| Group A – Hygiene | |
| SITHIND005 | Use hygienic practices for hospitality service |
| SITXFSA005 | Use hygienic practices for food safety |
| Group B – Hospitality | |
| Accommodation Services – Housekeeping and Portering | |
| CPPCLO3100 | Maintain cleaning storage areas |
| CPPCLO3101 | Clean carpeted floors |
| CPPCLO3102 | Clean hard floors |
| CPPCLO3103 | Clean and maintain amenities |
| CPPCLO3105 | Clean glass surfaces |
| CPPCLO3112 | Clean walls, ceilings and fittings |
| SITHACS009 | Clean premises and equipment |
| SITHACS010 | Provide housekeeping services to guests |
| SITHACS011 | Prepare rooms for guests |
| SITHACS012 | Launder linen and guest clothes |
| SITHACS013 | Provide porter services |
| Administration | |
| TLIE0009 | Carry out basic workplace calculations |
| Client and Customer Service, and Sales | |
| SIRXSLS001 | Sell to the retail customer |
| SITXCCS010 | Provide visitor information |
| Communication and Teamwork | |
| BSBCMM211 | Apply communication skills |
| SITXCOM006 | Source and present information |
| Commercial Cookery and Catering, and Kitchen Operations | |
| SITHCCC024* | Prepare and present simple dishes |
| SITHCCC025* | Prepare and present sandwiches |
| SITHCCC026* | Package prepared foodstuffs |
| SITHCCC028* | Prepare appetizers and salads |
| SITHKOP009* | Clean kitchen premises and equipment |
| Computer Operations and ICT Management | |
| BSBTEC201 | Use business software applications |
| Environmental Sustainability | |
| BSBSUS211 | Participate in sustainable work practices |
| Finance | |
| BSBFIN302 | Maintain financial records |
| SITXFIN007 | Process financial transactions |
| First Aid | |
| HLTAID011 | Provide First Aid |
| Food and Beverage | |
| SITHFAB021 | Provide responsible service of alcohol |
| SITHFAB022* | Clean and tidy bar areas |
| SITHFAB023* | Operate a bar |
| SITHFAB024* | Prepare and serve non-alcoholic beverages |
| SITHFAB025* | Prepare and serve espresso coffee |
| SITHFAB026* | Provide room service |
| SITHFAB027* | Serve food and beverage |
| Food Safety | |
| SITXFSA006 | Participate in safe food handling practices |
| SITXFSA007* | Transport and store food |
| Gaming | |
| SITHGAM022 | Provide responsible gambling services |
| SITHGAM023* | Attend gaming machines |
| SITHGAM024* | Operate a TAB outlet |
| SITHGAM025* | Conduct Keno games |
| Inventory | |
| SITXINV006 | Receive, store and maintain stock |
| Languages other than English | |
| SITXLAN007 | Conduct basic oral communication in a language other than English |
Qualification Mapping Information
Supersedes and is equivalent to SIT20316 Certificate II in Hospitality.