Certificate II in Hospitality

This qualification reflects the role of individuals who have a defined and limited range of hospitality operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.

This qualification provides a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops.

The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Entry Requirements
There are no entry requirements for this qualification.

Packaging Rules
12 units must be completed: of which:

6 core units
6 elective units, consisting of:
1 unit from Group A
3 units from Group B
2 units from Group B, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Note: Units marked with * have one or more prerequisites. Refer to individual units for details.

Core units
BSBTWK201	Work effectively with others
SITHIND006	Source and use information on the hospitality industry
SITHIND007	Use hospitality skills effectively
SITXCCS011	Interact with customers
SITXCOM007	Show social and cultural sensitivity
SITXWHS005	Participate in safe work practices
Elective units
Group A – Hygiene
SITHIND005	Use hygienic practices for hospitality service
SITXFSA005	Use hygienic practices for food safety
Group B – Hospitality
Accommodation Services – Housekeeping and Portering
CPPCLO3100	Maintain cleaning storage areas
CPPCLO3101	Clean carpeted floors
CPPCLO3102	Clean hard floors
CPPCLO3103	Clean and maintain amenities
CPPCLO3105	Clean glass surfaces
CPPCLO3112	Clean walls, ceilings and fittings
SITHACS009	Clean premises and equipment
SITHACS010	Provide housekeeping services to guests
SITHACS011	Prepare rooms for guests
SITHACS012	Launder linen and guest clothes
SITHACS013	Provide porter services
Administration
TLIE0009	Carry out basic workplace calculations
Client and Customer Service, and Sales
SIRXSLS001	Sell to the retail customer
SITXCCS010	Provide visitor information
Communication and Teamwork
BSBCMM211	Apply communication skills
SITXCOM006	Source and present information
Commercial Cookery and Catering, and Kitchen Operations
SITHCCC024*	Prepare and present simple dishes
SITHCCC025*	Prepare and present sandwiches
SITHCCC026*	Package prepared foodstuffs
SITHCCC028*	Prepare appetizers and salads
SITHKOP009*	Clean kitchen premises and equipment
Computer Operations and ICT Management
BSBTEC201	Use business software applications
Environmental Sustainability
BSBSUS211	Participate in sustainable work practices
Finance
BSBFIN302	Maintain financial records
SITXFIN007	Process financial transactions
First Aid
HLTAID011	Provide First Aid
Food and Beverage
SITHFAB021	Provide responsible service of alcohol
SITHFAB022*	Clean and tidy bar areas
SITHFAB023*	Operate a bar
SITHFAB024*	Prepare and serve non-alcoholic beverages
SITHFAB025*	Prepare and serve espresso coffee
SITHFAB026*	Provide room service
SITHFAB027*	Serve food and beverage
Food Safety
SITXFSA006	Participate in safe food handling practices
SITXFSA007*	Transport and store food
Gaming
SITHGAM022	Provide responsible gambling services
SITHGAM023*	Attend gaming machines
SITHGAM024*	Operate a TAB outlet
SITHGAM025*	Conduct Keno games
Inventory
SITXINV006	Receive, store and maintain stock
Languages other than English
SITXLAN007	Conduct basic oral communication in a language other than English