Sydney Academy

Qualification Description

The SIT50416 Diploma of Hospitality Management provides a pathway to work in any hospitality industry sector as a departmental or small business manager. The diploma aims to develop highly skilled senior operators who use a broad range of hospitality skills combined with managerial skills and sound knowledge of the industry to coordinate hospitality operations. They operate independently, have responsibility for others and make a range of operational business decisions.

The modern hospitality and tourism industry is quickly developing a fast-changing, high-growth culture. Therefore, leading industry employers, ranging from world-class hotels to gourmet restaurants, are constantly seeking out the best talents to help them plan and implement business strategies suitable for such as the environment. The diversity of employers includes restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops.

The SIT50416 Diploma of Hospitality Management is aimed at students interested in the management and operations of a business within the hospitality industry. There are two pathways, catering to the needs of individuals who have acquired relevant industry experience, and students who are just starting out on their journey in the tourism and hospitality industry.

The qualification from the Sydney College of Business & Management (SCBM) ensures that successful graduates have taken the first step to a successful career in the hospitality and tourism industry. Possible job titles for our graduates include:

  • Banquet or function manager

  • Bar manager

  • Café manager

  • Chef de cuisine

  • Chef patissier

  • Club manager

  • Executive housekeeper

  • Front office manager

  • Gaming manager

  • Kitchen manager

  • Motel manager

  • Restaurant manager

  • Sous chef

  • Unit manager catering operations

See our COVID-19 Special Offer for a huge discount towards a SIT50416 Diploma of Hospitality Management Qualification.

Units of Competency

The SIT50416 Diploma of Hospitality Management consists of 28 units.

The diploma consists of 13 core units and 15 elective units. Click here for more information.

















Manage diversity in the workplace
Manage operational plan
Enhance customer service experiences
Develop and manage quality customer service practices
Manage conflict
Manage finances within a budget
Prepare and monitor budgets
Research and comply with regulatory requirements
Roster staff
Lead and manage people
Monitor work operations
Establish and conduct business relationships
Implement and monitor work health and safety practices

Manage meetings

Make a presentation

Process payroll

Design and produce business documents

Coordinate Marketing Activities

Manage risk

Develop workplace policy and procedures for sustainability

Source and use information on the hospitality industry

Work effectively in hospitality service

Interpret financial information

Use hygienic practices for hospitality service

Recruit, select and induct staff

Monitor staff performance

Develop and implement marketing strategies

Identify hazards, assess and control safety risks

Award Upon Completion

Students obtaining a competent result for all 28 units of competency will achieve the nationally recognized award: SIT50416 Diploma of Hospitality Management. The full diploma can require up to 24 months of full-time study. Students completing less than 28 units towards the qualification will receive a Statement of Attainment specifying the units completed.

Previous Recognitions
We offer Credit Transfer (CT) to students who can provide evidential documentation pertainings to completion of the unit(s) of competency through prior formal study. Candidates with prior experience can be assessed based on Recognition of Prior Learning (RPL).

No charge applies for Credit Transfer (CT).

Fees apply when assessing unit(s) of competency-based on Recognition of Prior Learning (RPL).

Payment Structure

COVID-19 Special Offer Payment Structure!

Option 1: A one-off payment of $ 1,999 which covers the full course fee, including enrolment, all relevant training materials, assessment outcomes. 

Option 2: An initial payment of $ 300 followed by $ 145/month over 12 months.

The total course fee is $ 2,040 over 12 months for option 2 which covers the full course fee, including enrolment, all relevant training materials, assessment outcomes.

Enrolment Pre-Requisites

Successful completion of Australian Year 12 or Australian equivalent is mandatory.

Relevant work experience will be taken into consideration for Recognition of Prior Learning assessments towards any unit(s) of competency.

Training Package Requirements

There are no Training Package entry requirements for this qualification.

Licensing Requirements

No licensing, legislative, or certification requirements apply to this qualification.

Course Structures

This is aimed at students with no formal work experience or previous educational qualifications who are looking at a career in hospitality. Students will learn skills and knowledge to perform a variety of management duties within the hospitality industry.

Target clients of this qualification are new and experienced entrants to the hospitality sector with some exposure to business operations, administration, supervision or management and members of the hospitality sector generally.
This qualification would apply to individuals with various job titles including restaurant manager, supervisor, and banquet coordinators. Individuals in these roles may possess substantial experience in a range of settings but seek to further develop their skills across a wide range of management functions.

Conversely, it may also apply to those with little or no vocational experience, but who possess sound theoretical management skills and knowledge that they would like to develop in order to create further educational and employment opportunities.

See Course Details Section for more information.

Course Details

Course Structure: Option 1

Course Duration:

Study Commitment:

Assessment Types:


At least 18 months of full-time study, or equivalent part-time study. Timeframe varies depending on the appropriate course structure for the candidate.

20 Hours/Week. This includes attendance/participation and directed study. You will also need additional hours of self-directed study.

All vocational courses are assessed through a combination of assessment types that may include examinations, essays, reports, group tasks, portfolios, and/or presentations.

An individual training plan will be provided when you enroll in this course. Your plan will outline the recommended study timetable and detail your units and assessments.

Delivery & Assessment

SCBM offers blended learning with a combination of face-to-face and online delivery methods of the SIT50416 Diploma of Hospitality Management. Face-to-face learning is conducted at our Marrickville Campus.

Due to COVID-19, we are currently only offering our classes online. Eligible students will require a computer with a stable internet connection along with the latest version of Zoom Cloud Meetings (version 4.6.9 or higher) to be able to attend classes.

Electronic copies of all relevant course materials and assessments required for the completion of the SIT50416 Diploma of Hospitality Management will be provided by SBM to enrolled students. The primary method of submission for completed assessments will be via email.

Practical Requirement:

SITHIND004 – Work effectively in hospitality service

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and: 

  • integrate technical skills and provide hospitality service to customers for a minimum of 36 complete service periods (shifts) that individually or in combination involve:

    • interacting with and positively responding to diverse demands and requests of different customers

    • working with speed and efficiency to deal with numerous service and operational tasks simultaneously

    • identifying issues and problems, determining solutions and taking appropriate action to resolve

    • working cooperatively as part of a service team, monitoring the service process and workflow, and taking responsibility for own work outcomes

    • providing technical advice and support to other team members.

Practical Unit Requirement for SITHIND004 – Work effectively in hospitality service must be completed by the student in the SCBM designated hospitality service environment at Sapori D’Italia, located at 163 Oak Rd, Kirrawee NSW 2232. Students with current work commitments within a hospitality service environment can submit a request to complete the practical requirement within their own workplace.

Refund Policy

Payments of all refunds, to students who are entitled to a refund, are in accordance with the SCBM Refund Policy.

The below table outlines the specific Reason for Refunds and the necessary Notification Requirements (exceptional circumstances are considered on a case by case basis):

Reason for Refund
Notification Requirements
Refund Policy
Course canceled by SCBM
100% of the course fee (paid by the student)
Student withdrew from the course by SCBM
After course commencement, due to inappropriate behavior
Nil Refund
Student Withdraws
In writing, eight (8) calendar days or more prior to the course commencement
100% of the course fee
Student Withdraws
In writing, within seven (7) calendar days prior to the course commencement
75% of the full course fee
Student Withdraws
In writing, less than 24 hours prior to course commencement
Nil Refund
Course Outcomes

Further Study

Completion of the SIT50416 Diploma of Hospitality Management creates a pathway towards a bachelor’s degree in Business, Management, Hospitality, or Hospitality & Tourism.

Industry Demand

Hospitality and Tourism is one of the largest and most lucrative exports in Australia, which draws a significant proportion of both domestic and foreign investment and demand.

Accommodation and Food Services employment is projected to increase by 9.1% over the three years to May 2023 (above the 7.1% expected growth across all industries). Particularly strong growth is expected in the Cafés, Restaurants and Takeaway Food Services sector (11.9%).

Intake Information

Please enquire here and our administration team will contact you regarding available intakes.

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